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FAQ
Frequently asked questions
Q. Is the digital transmission for returns secure?
R. Yes, our website is set with secure servers provided by SSL protocol. As you can see at the top left of your web browser a lock which means a secure connection website. You can also check and read our «Security» guideline or section for digital privacy and security policy details.
Q. Do you handle tax return processing for small businesses and self-employed individuals?
R.Yes, you can find an online form for self-employed individuals on our website that will explain how to evaluate your income or expenses. In the meantime, consider visiting our « Tips » section to find out more about the expenses to be included in your return. You can also discover the best practices to reduce your taxes.
Q. What payment methods are available?
R.Several payment methods such as credit cards, PayPal transfer, and Interac transfer are accepted by our service for remote payments.
Q. How long does it take to process tax files?
R.Our services ensure that your tax return will be processed within 3 to 10 days maximum. At the end of this period, a summary will be provided and you will be able to pay the amount requested. With your agreement and the tax payment, your returns will be sent to both governments and it takes approximately 8 to 14 days to receive a tax refund notification.
Q. What is EFILE?
R.EFILE is an automated assistance service available to individuals and businesses who wish to delegate the filing of their income tax returns. The service manages the tax return processing files digitally, in collaboration with the Canada Revenue Agency (ARC).
Q. Are you able to file corporate tax returns for businesses?
R.Yes, we are in close partnership with a certified accounting service. It offers T2 and CO-17 tax preparation services for businesses. Like our other services, you can choose to process online, remotely, or in-person and of course, stay well-informed!
